Returns & 120-Day At-Home Trial
At Cloakla, we want you to fall in love with your LED ritual. If you're not glowing, we make it easy to return — within a window calibrated to the science, not arbitrary retail conventions.
120-Day At-Home Trial
You have 120 calendar days from the date of delivery to return your Cloakla device for a full refund. LED light therapy takes 4–8 weeks to deliver visible results, so a 30-day return window doesn't give your skin enough time to show what the device can do. We built the trial around the timeline.
- Try the device for up to 120 days.
- If you're not satisfied, return it for a full refund of the device price.
- The device may be used — visible signs of normal use don't disqualify the return.
- Original packaging is preferred but not required.
- Proof of purchase (order number) must be provided.
How to start a return
- Email info@cloakla.com with your order number and the reason for return.
- We'll reply within 1 business day with return instructions and the correct return address.
- Ship the device back. Customer is responsible for return shipping costs (free if the device was defective — see Warranty).
- Once we receive and inspect your return, we'll process the refund within 1–3 business days.
- Refunds appear on your original payment method within 5–10 business days, depending on your bank.
Non-returnable items
- Gift cards
- Eye-protection pads (consumable hygiene item)
- Devices damaged by misuse, modification, or accident (see Warranty for defect coverage)
Return Policy vs Warranty
| Return Policy (this page) | Warranty | |
|---|---|---|
| What it covers | Any reason — "I changed my mind" | Manufacturing defects only |
| Window | 120 days from delivery | 12 months from purchase (18 for K11 F+N) |
| Refund or replacement | Full refund | Replacement unit (no refund) |
| Who pays return shipping | Customer | Cloakla pays both ways |
See Warranty page for defect coverage.
Late or missing refunds
If you haven't received your refund within 10 business days of our confirmation:
- Check your bank account or credit card statement again.
- Contact your credit card company — there is often processing time before a refund posts.
- If you've done both and still don't see the refund, contact us at info@cloakla.com.
Address changes or wrong address
If you need to update your shipping address after placing an order, email info@cloakla.com within 12 hours. Once an order has shipped, we cannot redirect it.
Contact
Cloakla
1111B S Governors Ave STE 20525
Dover, DE 19904, United States
Email: info@cloakla.com
Phone: +1 (251) 261-5517
Business Hours: Monday – Friday, 9 AM – 6 PM EST