Warranty & Repairs

Every Cloakla LED light therapy face mask is covered by a 12-month limited warranty from the date of original purchase, against manufacturing defects in materials and workmanship. This warranty reflects the engineering standard we hold ourselves to as an FDA-cleared Class II medical device manufacturer.

What's covered

Under the 12-month limited warranty, Cloakla will repair or replace (at our discretion) any C16 or K11 device that exhibits:

• LED failure — any LED that ceases to emit light during the warranty period
• Wireless controller / battery defects — failure to hold charge to specification
• USB-C charging port failures from normal use
• Silicone material defects — tearing or splitting at seams not caused by user misuse
• Wavelength accuracy drift — LEDs emitting outside the ±5 nm tolerance
• Manufacturing defects in any component

What's NOT covered

• Cosmetic damage from normal use (scratches, scuffs, hairline marks)
• Water damage beyond the device's IPX rating (don't submerge the C16 / K11)
• Damage from drops, impacts, or pets
• Damage from unauthorized modification, repair, or disassembly
• Use with non-Cloakla charging cables or adapters
• Loss or theft
• Eye protection pads (consumable; replacements available)
• Devices purchased from unauthorized resellers (only direct cloakla.com purchases and authorized retailers are covered)

How to file a warranty claim

1. Email info@cloakla.com with the subject "Warranty Claim"
2. Include:
   • Your order number or proof of purchase
   • The serial number of your device (located on the wireless controller)
   • A description of the defect
   • 2–3 photos clearly showing the issue
   • A short video, if the defect is intermittent (charging, LED flicker, etc.)
3. Our warranty team will respond within 2 business days with next steps.
4. If your claim is approved, we'll send a prepaid return label and ship a replacement within 5 business days of receiving the defective unit.

Repair vs replace

For most LED, battery, and silicone defects, we ship a replacement unit rather than repair — it's faster for you and ensures the replacement meets full QC standards. For component-level defects (e.g., a single broken eye pad mount), we may offer a free replacement part instead.

Warranty extension on the K11

K11 Face + Neck purchases include an automatic warranty extension to 18 months at no extra cost. The neck enhancer panel is also covered under the same terms.

Warranty + Return Policy: how they differ

	Return Policy	Warranty
What it covers	Any reason — "I changed my mind"	Manufacturing defects only
Window	120 days from delivery	12 months from purchase (18 for K11 F+N)
Condition required	Unused or lightly used, original packaging preferred	Any condition, but defect must be verifiable
Refund or replacement	Full refund	Replacement unit (no refund)
Who pays shipping	Customer pays return shipping	Cloakla pays both ways

See our full Return Policy for the 120-day at-home trial details.

FSA / HSA reimbursement

Cloakla LED masks are FDA-cleared Class II medical devices, eligible for FSA / HSA reimbursement in most US plans. We can provide a Letter of Medical Necessity (LMN) on request — email info@cloakla.com with your order number.

Questions about warranty?

Email info@cloakla.com, call +1 (251) 261-5517 (Mon–Fri, 9 AM – 6 PM EST), or use our contact form.