Help Center
Everything you need to manage your Cloakla order, get answers fast, or reach a real human. Most questions answer themselves below; if not, our support team is one email away.
Most common questions
📦 Where's my order?
Use our order tracking page with your order number and email. Most orders ship in 1–2 business days and arrive in 3–7 days.
↺ I want to return it
You have 120 days from delivery to return for a full refund. See Return Policy for the process.
⚙ My device isn't working
If it's a defect within 12 months of purchase, you're covered. See Warranty for how to file a claim.
👤 Account access
Log in to your account to see order history, tracking, and saved details. Create an account if you don't have one.
💳 FSA / HSA reimbursement
Cloakla devices are FDA Class II — eligible for FSA / HSA. Email info@cloakla.com with your order # for a Letter of Medical Necessity.
❓ Product questions
See our complete FAQ for usage, wavelengths, skincare compatibility, safety, and pregnancy questions.
Browse by topic
Orders, shipping & tracking
- Track your order
- Shipping policy — Free US shipping over $50, 1–2 day processing, 3–7 day delivery
- Need to change your shipping address? Email info@cloakla.com within 12 hours of ordering
Returns & warranty
- Return Policy — 120-day at-home trial, full refund
- Warranty — 12-month limited (18 months for K11 Face + Neck)
- Shopify checkout refund policy (same as Return Policy)
Using your device
- How often should I use it?
- Before or after skincare?
- Is it safe in pregnancy?
- FDA clearance & clinical research
Picking the right device
- All Cloakla LED masks
- C16 vs K11 — which is right for you?
- K11 Face + Neck overview
- Cloakla vs HigherDOSE
- Cloakla vs CurrentBody Skin
- Cloakla vs Omnilux
- Cloakla vs Solawave
Company info
Legal & policies
Still need help?
Support hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Email: info@cloakla.com (response within 1 business day)
Phone: +1 (251) 261-5517
Address: 1111B S Governors Ave STE 20525, Dover, DE 19904, United States